5 Star Cares


Admissions & Referrals

Thank You For Considering 5 Star Cares?

We have a wide variety of service options available in many areas of the state and develop services around the needs of the referral. The large number of options we have allows for choice of services for new referrals. Please take a look at the vacancy section of our website to see our current openings. We are constantly developing new provider homes so please contact us since some options in development may not be listed yet on our website.

Five Star Cares will need to collect the following documentation for new referrals from the case manager/support coordinator assigned to the individual:

Other services – Five Star Cares Admissions Coordinators are available to provide New Provider Orientation training, to meet & review homes with people who are considering becoming Sponsored Residential Providers, and attending service fairs, or speaking at events

Why Make A Referral to 5 Star Cares?

Experienced and person-centered leadership

Five Star Cares has been providing person-centered services in Virginia for over 20 years. All services are delivered around the support needs & wishes of the individual and their substitute decision-maker.

Many service locations to choose from

Five Star Cares has many available service options ready to go across the state at any time and can develop services specific to most any person, given enough time. We have the most professional, experienced, and well-trained Family Providers in the state.

Careful supervision and support

Families of individuals who receive services with Wall Residences know that their service is being reviewed regularly by qualified Program Management staff. Unannounced visits occur at least twice per year with announced visits occurring each month. Wall Residences staff and providers work as part of a team with the individual’s family, case manager/support coordinator, and other service providers to ensure the success of the individual in the service.

Family Members are encouraged to maintain relationships with the person who receives support

Visits are encouraged. When that is not possible, pictures, letters, phone calls, and even Skype are used to facilitate relationships from a distance.

24-hour emergency support

The Quality Assurance Team and Regional Coordinators are available to assist a provider at any time day or night to problem solve critical incidents. Of course, in a medical emergency, all staff are instructed to contact local emergency services first.


Five Star Cares documentation is complete, accurate, and timely. Support Coordinators and substitute decision-makers are provided quarterly reports that includes a list of all medical appointments attended and outcomes. Everyone knows what is happening in the service.

Admissions Process

Five Star Cares admissions staff schedule an appointment to meet your referral to learn about the needs and desires of the referral for placement.

After the referral meeting, Wall Residences admissions staff identify potential providers to consider for placement based on the referral’s preferences.

Tours are scheduled of potential provider homes, so the referral and his/her family can meet the provider and learn more about the service.

Once a service is identified, a trial visit is scheduled allowing the referral to stay with the provider for a few days to see how they feel about the service.

After the trial visit, service plan development begins and a start date for the service is established.

This process can occur as quickly as it needs to depend on the referral’s timeline for placement.